Privacy Policy for Text Messaging

1. Introduction

Miso Intelligence (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information related to our text messaging services, including communications facilitated by OpenPhone.

2. Information We Collect

When you communicate with us via text messages, we may collect the following types of information:

• Personal Information: Your name, phone number, and any details you voluntarily provide in messages.
• Message Content: The content of your text messages, including requests, responses, and any files or links you send.
• Technical Data: Information related to your device, IP address, and interaction with our messaging system.

3. How We Use Your Information

We use the collected information to:

• Facilitate and manage communications between you and our team.
• Provide customer support and respond to inquiries.
• Improve our messaging services and enhance user experience.
• Comply with legal obligations and prevent fraud or abuse.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

• Service Providers: OpenPhone and other third-party vendors that help us manage and facilitate text communications.
• Legal Authorities: If required by law, court order, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

5. Data Retention

We retain text message data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. If you wish to request deletion of your data, please contact us at legal@miso.com.

6. Security Measures

We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights and Choices

You have the right to:

• Opt out of receiving text messages by replying “STOP” to any message.
• Request access to the information we hold about you.
• Request correction or deletion of your data.

For any requests related to your privacy rights, contact us at legal@miso.com.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our text messaging practices, please contact us at:

Miso Intelligence
concierge@miso.com
650-405-4503
13 W Main St PO Box 953
Felton, DE 19943, Kent County